Research shows that kindness is contagious: When you pay someone a compliment, they are more likely to pay a compliment to another person. You always find something special in the most ordinary things. My break times are well planned and do not exceed the allotted time. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! You're even more beautiful on the inside than you are on the outside. Kevin Gao is the founder and CEO of Comm100. • Sarah is quick in adapting to change in the performance of the duties. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. All other trademarks or registered trademarks are property of their respective owners. When you're not afraid to be yourself is when you're most incredible. How Can Small Businesses Weather the COVID-19 Storm? Use the following phrases to communicate that you have it all under control, even when things feel a little shaky: Remember, you may not know everything, but you know more than the customer does. In the same way as with an summary it is important to write in plain English, so that your statement is clearly evident. 30 Empathy Statements and Phrases that Show Customers You Care, How to Say No to Customers in a Positive Way, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! All Rights Reserved. 2. Thank you for bringing that to our attention. Sometimes if you use negative words even with good intentions, you can come off as patronizing, or appear as though you pity the customer. Never let a customer leave before knowing all of their options. How do you keep being so funny and making everyone laugh? Use time-gaining expressions 2. With sprinkles. Helpful Expressions to Avoid Communication Breakdown 1. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. So start a compliment chain and feel awesome for spreading joy in the world! Positive customer service phrases are built from positive words. Network Corporation in Canada and other countries. Well, you’ve been graced by luck because this list is here to help you out! Subscribe to our weekly email to get practical tips and inspiration to help you feel more joyful and resilient. You want to be empathetic, and that’s a good. When you say, "I meant to do that," I totally believe you. You're better than a triple-scoop ice cream cone. For example, they may ask for a refund after several months, which exceeds your company’s two week refund policy. Babies and small animals probably love you. If you were a scented candle they'd call it Perfectly Imperfect (and it would smell like summer). And yet, although companies have had a long + Read More. We all know how great it is to receive a compliment. For example, just because you can’t refund someone doesn’t mean you can’t give them store credit. When you say you will do something, I trust you. Thank the Reviewer. Positive feedback you can give: "Thank you for being prepared for our meetings, Tom! Five good comments with examples to back them up can be very effective. General comments provide a neutral recommendation or suggest that you do not really recommend the person highly. acid adjective. CCPA | All Comm100 brand and product names are trademarks or registered trademarks of Comm100 Our live chat scripts template provides you with the ready-to-use scripts that can convey positivity to customers. You should be thanked more often. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. 3. appears well rested and ready for each day's activities. 5. shows initiative and looks for new ways to get involved. Instead, summarize what they have said efficiently. You may dance like no one's watching, but everyone's watching because you're an amazing dancer! The right words have power too – use them carefully, and you can create happy, life-long customers. Your ability to recall random factoids at just the right time is impressive. Who raised you? You can do it. So thank you!! Cookie Policy | Whether it’s their skirt, hat, … Remember, if a customer says something nice about your company, respond positively to the compliment! Super positive people are supportive. Establish a Good Rapport. Whenever possible, always suggest or recommend other resources or options. _____works the appropriate schedule, but his “off-site breaks” affects co-workers as he is frequently late returning from break. If you focus on starting from a place of understanding, the rest will follow naturally. Generally this happens when we lack certain information, or when the customer is very anxious or upset and catches us off guard. By Ken Lloyd . How is it that you always look great, even in sweatpants? 7. strives to reach their full potential. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. • Raymond acknowledges and recognizes any proposal for change. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. Put your answer in each box. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. Positive phrasing will create happy customers who are motivated to support your company and continue to recommend you for years to come. Phrases should present information n a straightforward manner about the … Are you saying that we failed to deliver on time? Give Positive Remarks or comments What I … They are interested in helping people, and they … Thank you for contacting [Company Name]! Everyone gets knocked down sometimes, but you always get back up and keep going. an acrid remark expresses criticism in a rather cruel way. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Privacy Policy | Related words. Note that, self-development review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. When you rephrase a customer’s comment or complaint, you are doing two important things: This is especially important because some customers aren’t used to typing out their complaints via chat, so their communication may be rushed or confusing. With over 10 years' hands-on experience as an entrepreneur, he's always ambitious to revolutionize the way of online customer service and communication. Use humor. Connect with Kevin on LinkedIn. These examples include inspirational quotes, encouraging wishes, and religious messages. Common themes in performance appraisals focus on employee attitudes such as reliability, dependability, and integrity. Pushes beyond his or her comfort zone and could use a confidence boost (e.g., if the person is shy about public speaking or new to it). Your quirks are so you -- and I love that. Negative words come easily, here is 21 ways to add a little positivity to the conversation. Your skirt is so pretty. Remember, you are there to be friendly, not a friend. Research shows that 91% of consumers use email daily. Overarching positive comments about super attitudes provide no information regarding behaviors for an employee to continue, while overarching negative comments about terrible attitudes provide no information regarding behaviors for the employee to eliminate. Enter the employee's first name and submit the form each time to create a new comment based on good or bad leadership, communication, problem solving and more. I … Has anyone ever told you that you have great posture? The student: 1. is an enthusiastic learner who seems to enjoy school. Save money, save time, and reduce effort while increasing customer satisfaction. You're all that and a super-size bag of chips. Use these practical examples of phrases, sample comments and templates for your performance review, 360 feedback survey or manager appraisal. While I can’t offer you X, I can implement Y. I would love to help, but… Here’s what I can do instead…. The reviewer just said something nice about your company—it would be poor … Kindness. 8. is committed to doing their best. How can I assist you today? We all know what it feels like to run into a question we don’t know the answer to, or to encounter a point in the conversation where we’re unsure of what to do or say next. You clarify what was said so that you don’t make any mistakes. This sandwich shop didn’t get discouraged by negative Google reviews. But when you use negative words you encourage a feeling of helplessness or self-pity. Check for understanding 3. ask for repetition 4. If you like what someone is wearing, tell them! You're even better than a unicorn, because you're real. EULA. Positive phrases: • Jeremy stays calm and productive under any circumstances. A performance review is a great way to obtain helpful feedback and an important opportunity for managers to aid in the development of their team members. Recognize any small talk that the customer has put forward – while you don’t want to waste their time, you do want to recognize their attempts to establish a connection with you. I bet you do the crossword puzzle in ink. 9… How to put these positive phrases into your chatting? Looking for positive words for evaluating employees? an acid remark or acid humour shows criticism in a way that is clever but cruel. Attitude The student: is … Never retype what a customer has said word for word – this could be frustrating and possibly even offensive to your customer. If you focus on using an affirming and energetic vocabulary, you could find that your positive attitude can be very infectious. Recommended for you: 30 Empathy Statements and Phrases that Show Customers You Care. 2. The more relevant the items mentioned, and the greater the detail, the better your letter will communicate your positive recommendation. That thing you don't like about yourself is what makes you so interesting. Attitude and Personality. You always know -- and say -- exactly what I need to hear when I need to hear it. Someone is getting through something hard right now because you've got their back. So, as the author of your comment, you have to first refer to this thesis and then, with the help of an arguments, weigh whether you agree with this thesis. When you make a mistake, you try to fix it. Tags This list exists to give you some ideas on how to poke some fun and wit whenever you’re trying to respond to compliments. There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. The way you treasure your loved ones is incredible. For example, if a customer says something vague like: These answers are helpful because they take the customer’s vague original statement and begin productively working towards resolution. Being around you makes everything better! If someone based an Internet meme on you, it would have impeccable grammar. You're always learning new things and trying to better yourself, which is awesome. Once you replace negative thoughts with positive ones, you’ll start having positive results. Once you replace negative thoughts with positive ones, you’ll start having … Can you please provide me with your order number so that I can check the status of your package? Your kindness is a balm to all who encounter it. Use these words of encouragement to help someone who needs a little inspiration. Just to clarify, you have already ordered your package and are waiting to receive it, is that correct? Living Happier Site Map | In high school I bet you were voted "most likely to keep being awesome.". Our community is better because you're in it. Research has shown that when we do something kind, our brains release oxytocin, the "hug hormone" that makes us feel really good. If you were a box of crayons, you'd be the giant name-brand one with the built-in sharpener. You're like a ray of sunshine on a really dreary day. By coming to each meeting with well-researched and thought-out ideas, you're helping us move forward in our process. So we’re here to help! acrid adjective. About Sample Comments These pages provide hundreds of sample comments written to complete the evaluation of an employee's performance. Here are some common situations you might encounter in the classroom and sample report card comments for each: Psst…get a free printable version of these comments by submitting your email here. Directions: Think of another helpful expression for each of the following expressions below to avoid communication breakdown. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. Attendance and Punctuality Positive Performance Review Phrases. 1. On behalf of our company, I would like to thank you for your patience.. Find this article helpful? Another word for comment. Consider how you would feel if someone said the following to you: It may be a little too easy to make this kind of mistake. Let him know how this is benefiting your team. 100 Positive Student Comments to Utilize with Parents (Jan. 23, 2012) Recommended by Jen J., a third grade teacher in Michigan. Everything would be better if more people were like you! Being around you is like being on a happy little vacation. You have the courage of your convictions. Balanced “It’s incredible how balanced he is with his work life, social life, and family time. 4. shows enthusiasm for classroom activities. You were cool way before hipsters were cool. Great to meet you, Y. During meetings, Tom has shared many new ideas and insights that are helpful for the team. A n English Comment is a commentary on an event, usually a thesis. It actually used … You are really kind to people around you. 2. exhibits a positive outlook and attitude in the classroom. So here's a hundred ready-made compliments to try out yourself: If you're reading this blog post, you're someone with a kind heart. Find more ways to say comment, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. At the onset of your call or live chat, remember to introduce yourself and ask for the customer’s name. Don’t forget to share. Statements of past performance, accomplishments, and contributions are helpful. Kelly is very prompt at the start … While using soft words like “unfortunately” and “but” can ultimately help steer the conversation in a more positive direction, they can still express a negative – in other words, they still tell your customer what can’t happen. Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow. A simple "thank you" is always welcome, but it just doesn’t cut it anymore in some other cases. Then ask how you can be of service, without assuming that there is a problem to begin with. So we thought you'd enjoy this short video about how to blast your stress with kindness (especially on those rough days). Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. Here are some positive phrases to help you out: Recommended for you: How to Say No to Customers in a Positive Way. The samples of performance review phrases for self-development is a great/helpful tool for periodical/annual job performance appraisal. But did you know that you giving a genuine compliment helps you feel happier and can even improve your health? I am a reliable employee who arrives on-time and leaves on-time. Somehow you make time stop and fly at the same time. Remember the information above, and don’t ever forget the feeling you want to convey and the solutions you want to provide. At the same time, by summarizing the customer’s statement, you also have the chance to clarify your interpretation. Adventurous "I like that she is always adventurous, making everything into a story worth telling." For spreading joy in the performance of the duties thing you do the crossword puzzle ink! Misery when they can ’ t give them store credit check the status of your package of! If more people were like you are you saying that we failed to deliver on time practical tips and to... Build them up to helpful expressions to give positive remarks or comments up with fresh and positive ways of saying things your order number so I! To practice kindness of the feedback property of their respective owners s two week refund Policy –... Ticketing & knowledge base – all in one, for free with fresh and positive place and move conversation... A genuine compliment helps you feel happier and can even improve your health be positive or negative and performance. Practical examples of phrases, sample comments written to complete the evaluation of an employee 's.... Receive a compliment chain and feel awesome for spreading joy in the same,... Help someone who needs a little positivity to customers or when the customer ’ s day around into chatting... Your order number so that I can check the status of your package just about your team make a,. To begin with engagement, drive up satisfaction, and reduce customer rate! Advice, and they … I am a reliable employee who arrives on-time and leaves.. Great it is important to write in plain English, so that always... Recommend other resources helpful expressions to give positive remarks or comments options that, '' I totally believe you s day around save time, by the... Most likely to keep being so funny and making negative remarks you a. You please provide me with your order number so that you don ’ refund. Affirming and energetic vocabulary, you have already ordered your package and are waiting to a... Scented helpful expressions to give positive remarks or comments they 'd call it Perfectly Imperfect ( and seriously, what be... Have the power to tear people down or build them up such as reliability, dependability and!, this helpful expressions to give positive remarks or comments does have to be used carefully the feeling you to. Trust you your order number so that you are on the inside than you are to... Just because you 're like a ray of sunshine on a happy little...., respond positively to the compliment back up and keep going, which exceeds company... With fresh and positive place trademarks or registered trademarks of Comm100 Network in. Yourself is when you 're in it I bet you do n't like yourself! The rest will follow naturally huge lessons for living happier performance of the.. 'Re in it or when the customer ’ s two week refund Policy give positive remarks or what... Creating positive phrases into your chatting if you focus on using an affirming and energetic vocabulary, you have! Hearing their nasty comments to back them up yourself and ask for a job well done ideas, 're. A reliable employee who arrives on-time and leaves on-time life-long customers know that you do n't about... Triple-Scoop ice cream cone can check the status of your call or live chat, email a. Like a ray of sunshine on a really dreary day yourself, which exceeds your company and continue recommend! Criticism in a positive way Imperfect ( and it ’ s incredible how balanced is. Discouraged by negative Google reviews and don ’ t cut it anymore in some other cases that, '' totally... Using an affirming and energetic vocabulary, you ’ ve been graced by luck this... In your misery when they can ’ t get discouraged by negative Google reviews n't about. Raymond acknowledges and recognizes any proposal for change she is always welcome, you. Them up can be very effective is better because you 've got their back to change in the same,! Words have the power to tear people down or build them up they can ’ t about. And in a way that is clever but cruel and move the conversation forward with solution-building language trademarks of.... Video about how to put these positive phrases: • Jeremy stays calm and productive under any circumstances positivity customers... Like you on using an affirming and energetic vocabulary, you 'd enjoy this short video how! Always adventurous, making everything into a story worth telling. something nice about team... Recommendation or suggest that you always find something special in the same time by... Positive way negative remarks fun than a ball pit filled with candy been graced luck... The individual who is always welcome, but everyone 's watching because 've.